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SoftTech Lab Quality Management System includes Feedback, Complaints, and Compliments Manager functions out-of-the-box. Your staff will be able to add records from anywhere on your network 24/7, thus encouraging more accurate and timely capture of feedback, complaints, and compliments.
Categorize for better organization
You’ll be able to add different categories to each of the Feedback, Complaints, and Compliments Manager functions. This means your staff will more easily understand how to report and later access the issue they’re dealing with.
Interactive data grids for at-a-glance overviews
The Feedback, Complaints, and Compliments Managers display summary data in a user-friendly grid format which can be searched, filtered and re-organized to suit your needs. This enables more effective data gathering and a quick bird’s eye view of what’s happening in your lab in terms of feedback issues.
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