Feedback Management

Encourage more accurate and timely capture and analysis of complaints and compliments from anywhere 24/7, without antiquated paper binders.

The Feedback, Complaints, and Compliments Managers display summary data in a user-friendly grid format that can be searched, filtered and reorganized to suit your needs.

  • SoftTech Health offers an easy-to-use online system for your staff to report feedback and complaints as they occur.

  • Automatically track and categorize feedback.

  • Directly link all supporting evidence (such as your response to the feedback, communications about the complaint, or policies revised
    as a result).

  • Generate summary and trending reports with one click.

  • Give your staff the ability to more easily understand, report on, and access, crucial feedback issues.



Monday to Friday

8:30am - 6pm EST

"No longer do we place a multitude of procedure manuals in front of the surveyors for their review. We simply sit them in front of the LabQMS™ and assist them in reviewing our procedures. LabQMS™ is a definite win for Laboratory Alliance."